FAQ

Product Questions

What types of products do you offer?

We specialize in high-quality baseball and softball gear, including bats (such as BBCOR, fastpitch, and slowpitch models), gloves, batting gloves, apparel, hats, hoodies, and equipment from top brands like Louisville Slugger, DeMarini, and Anarchy.

Are your bats suitable for league play?

Yes! Our bats meet standards for various leagues, including ASA/USA, USSSA, and BBCOR. Check product descriptions for specific certifications to ensure compatibility with your league.

Do you sell youth equipment?

Absolutely! We cater to players of all ages, from youth leagues to senior slowpitch tournaments. Browse our categories for age-appropriate gear.

Shipping & Delivery

Where do you ship?

We ship globally, excluding Asia and some remote areas due to logistical constraints. Our goal is to reach players worldwide with reliable delivery.

What are my shipping options?

We offer two options:
– Standard Shipping ($12.95): Processed in 1-2 business days and delivered via DHL or FedEx within 10-15 business days after shipment.
– Free Shipping: For orders over $50, shipped via EMS with delivery in 15-25 business days after shipment.

How can I track my order?

Once your order ships, we provide tracking information via email. You can follow your gear’s journey right to your doorstep!

Returns & Exchanges

What is your return policy?

We accept returns within 15 days of delivery. Items must be unused and in original packaging. Contact us at [email protected] to initiate a return.

Do you offer exchanges?

Yes, we can exchange items for size or model issues, subject to availability. Reach out to our support team for assistance.

Who covers return shipping costs?

Customers are responsible for return shipping unless the item was defective or incorrect due to our error.

Payment & Accounts

What payment methods do you accept?

We accept Visa, MasterCard, JCB, and PayPal for secure and convenient checkout.

Is my payment information secure?

Yes! We use encrypted payment processing to ensure your data is safe and protected.

Do I need an account to order?

No, you can checkout as a guest. However, creating an account lets you track orders and save preferences for faster shopping.

Contact & Support

How can I contact customer service?

Email us at [email protected] for prompt assistance with any questions or issues. Our team is dedicated to helping you!

Where is your company located?

Our warehouse is at 4220 Blue Spruce Lane, Baltimore, US 21202. We ship from this location to ensure quick processing.