At Baseball Bats Sales Store, we stand behind the quality of our gear. We want you to be completely satisfied with your purchase. If you’re not happy with an item, we’re here to help with a straightforward returns and exchanges process.

Our Policy

You may return or exchange most new, unused items in their original packaging within 15 days of the date you received them. The item must be in the same condition as when you received it.

Please Note: For the safety of all players, we cannot accept returns or exchanges on the following products due to potential use and wear that affects their integrity:
  • ASA/USA Slowpitch Bats
  • Baseball Bats
  • Fastpitch Softball Bats
  • Senior Slowpitch Bats
  • USSSA Slowpitch Bats
  • Batting Gloves (if removed from original packaging)
These items are only eligible for return if they are defective and are returned in brand new, unused condition with all original packaging and tags intact.

How to Initiate a Return or Exchange

Follow these simple steps to process your return or exchange:

  1. Contact Us: Within 15 days of receiving your order, email our customer service team at [email protected]. Use the template provided below to ensure we get all the necessary information quickly.
  2. Wait for Approval & Instructions: We will respond within 2 business days with a Return Merchandise Authorization (RMA) number and instructions on where to send your item. Returns shipped without an RMA number will not be accepted.
  3. Ship the Item: Carefully pack the unused item in its original packaging. Include your copy of the order confirmation or a note with your order number and RMA number. Ship the package to the address we provide. We recommend using a trackable shipping service as you are responsible for the item until it arrives at our warehouse.
  4. Processing: Once we receive and inspect your return, we will process your exchange or refund within 5 business days.

Return Shipping Costs

Customers are responsible for the cost of return shipping unless the return is due to our error (e.g., you received the wrong or a defective item).

Refund Timelines and Methods

Once your return is approved:

  • Timeline: Refunds will be processed to your original method of payment within 5-10 business days after we receive the returned item.
  • Method: The refund will be issued to the original payment method used for the purchase (Visa, MasterCard, JCB, or PayPal). Please note that your bank or credit card company may take additional time to post the refund to your account.
  • Shipping costs are non-refundable.

Exchanges

To exchange an item for a different size or color, please follow the return process above. In your email, clearly state the item you would like to exchange for. We will process the exchange once the original item is received. If the exchange item has a different price, we will charge or refund the difference.

Return Request Email Template

Copy and paste the template below into an email and send it to [email protected] to get started.

Subject: Return/Exchange Request – Order #[Your Order Number] Hello BaseballGearCo Team, I would like to request a return/exchange for my recent order. Order Number: [Your Order Number] Product Name: [Name of the Product] Reason for Return/Exchange: [e.g., Wrong Size, Defective, etc.] I have read and understand the Returns & Exchanges policy. Please send me the return authorization and instructions. Thank you, [Your Full Name] [Your Email Address] [Your Phone Number (Optional)]

Questions?

If you have any questions about our returns process, don’t hesitate to reach out to our friendly customer service team at [email protected]. We’re here to help!

Our Address for Returns (Once Authorized):
Baseball Bats Sales Store
Returns Department
4220 Blue Spruce Lane
Baltimore, US 21202